What does an Implementation Consultant do?

Hiring a good ERP consultant can prove to be very useful, especially if you do not have an internal resource who is experienced with implementing an ERP system. It will be important to have someone who knows your industry well to be effective. They should both know the ERP system you plan to use as well as have experience working with other companies that are similar to yours.

Implementation consultants help clients handle the implementation processes after performing business analysis. They design and run tests, document project requirements, prepare disaster recovery plans, validate requirements, and collaborate with sales teams on design proposals. They provide product recommendations and configurations and their technical experience for integrations and to develop coding and sound technical solutions.

Implementation consultants ensure proactive communication occurs with clients and internal staff and manage enhancement requirements and escalations. They provide technical, business, consulting, and product expertise to customers and advise on comprehensive solutions they can deliver to the market. They facilitate technical discussions and whiteboarding for project integrations and technical solutions from one to many applications. Implementation consultants need a master's degree in computer science, electrical engineering, or an equivalent and a decade or more of experience delivering commercial products via service organizations.

Consultant Implementation Pricing Models   

• Fixed Price Contract – With the fixed price model, there is a pre-defined price based on the expected scope of the project. It’s important that the scope of work is clearly defined in detail and that both parties have clear expectations. 

• Time and Material – This model charges based on how much time is spent and for any material that is used. This method would be useful if the scope is not clear, if flexibility is needed, or if speed is required to get started on the project since this type of contract is simple to create. 

• Recurring Model – With this model, you pay per day or month which could be distributed over a period of years. It provides the consultant with predictable and fixed revenue and it allows the client some flexibility. It is also easier to keep track of than the time and material model.

As with any contract, read it carefully and ask questions about anything concerning. Carefully consider how much time you will need from the consultant. It may be a lot if you are new to ERP so even though a fixed price contract might seem appealing, it might not make sense if it doesn’t end up covering all of the work you’ll need from them. You could end up paying a high hourly rate to complete the job after the contract expires. Think all of the options through and be sure to have a clear definition around your agreement.

Frequently Asked Question (FAQ)