If you’re a business owner, run a business or work in a business environment, you’ve probably heard about outsourcing in one way or another.

In this article, we’ll have a look at the top 12 frequently asked questions about outsourcing to get a better understanding of what it is and how it benefits business.

Without further ado, here are a few top questions to help you understand outsourcing.

What are the benefits of Business Process Outsourcing?

Some of the most noteworthy benefits of outsourcing include that it’s cost-effective, saves time and space, and gives you the time you need to focus on your core business function and main duties.

BPO stands for Business Process Outsourcing which refers to a company contracting a third-party provider to manage non-primary business tasks and functions.

What are the reasons for outsourcing?

Outsourcing is extremely helpful for all kinds of businesses. Most commonly, it’s used when businesses get a lot of customer queries and when they don’t have time to focus on every single aspect of the business or customer service.

Outsourcing these kinds of tasks helps you and your employees devote your attention to the main requirements of your business to keep things going smoothly.

How can outsourcing help your company?

Outsourcing less important tasks will free up time and space so you can focus on what you and your in-house team do best.

This ensures your team stays productive without having to focus on too many time-consuming tasks or having to hire and train more employees.

What kinds of services can be outsourced?

Outsourced services include but are not limited to customer service, web chat, payroll, accounting, lead generation, web design, marketing and many more.

It would be beneficial to set one or two days a week for mandatory check-ins. This is a great way for employees to express any concerns or difficulties they’re facing while working and it can be sorted during the dedicated check-in times.

Schedule virtual meetings with your team to discuss plans, issues and for a catch up on what’s going on. Listen to your team and see if they have any ideas on how to improve the workflow.

Are your services cost-effective?

Yes. When you outsource to TIGO Solutions you be assured of saving more than 40-60% of your operating costs. Although we provide our customers with cost-competitive services, we do not compromise on quality. Outsource now and get access to quality solutions while cutting down costs.

How will my project be handled if I outsource to TIGO Solutions?

When you outsource to TIGO solutions you can be assured of the success of your project.

Trial of the service: When you first outsource to us, we will start a trial period that will minimize your outsourcing risks. After the completion of the trial, you can evaluate our performance and decide if you want to outsource your entire project to TIGO Solutions.

Project transition: In this phase, we will implement a "Process knowledge transfer methodology" that will ensure the seamless transition of your project to our organization. Our efficient project transition minimizes the risks in outsourcing.

Project management: During the project and till its completion you will have a single point of contact that will be responsible to communicate to you and manage every phase of the project. Our efficient project management skills have made us a favorite among global companies.

Customer relationship: When you outsource to TIGO Solutions you can be assured of the very best in customer relationship management. During the course of the project, we will take feedback from you on a regular basis and implement the same in your project.

Will I be able to communicate with my outsourced team?

Of course! Most outsourcing companies will assign an individual or communications manager to communicate and after update you daily, or less frequently if preferred.

How can I be sure my company data will be protected?

High security and data protection are taken very seriously by outsourcing companies. Whether or not the service you are outsourcing contains highly confidential information, you can rest assured that data protection is of top priority.

Will I lose control over my business service quality with outsourcing?

No. You have every right to make sure the team assigned to your services are of adequate experience and knowledge and will complete the tasks according to your company standards.

How will the outsourced team be trained for my business needs?

Outsourcing teams and employees contain a very wide talent pool. In most cases, there is a team with the right amount of training to handle your services.

If extra training or experience is required, chat with the company about your standards and requirements.

If I outsource to TIGO, how will I be paying you?

You can pay us either by check or by wire transfer. If you would like to make payments by any other mode, then you can contact one of our sales executives.

How do I know about TIGO Solutions?

TIGO Solutions is a pioneer in outsourcing and has been providing technology-driven outsourcing solutions to global companies since the year 2015. TIGO Solutions is located in the silicon valley of Vietnam, Duy Tan street, Hanoi. When you outsource to TIGO Solutions you can be assured of risk-free outsourcing. Several global customers have chosen to partner with us because apart from providing services we strive to meet the business targets of our customers.

Due to the online working nature, the impact of Covid-19 to the Software Outsourcing industry seems to be progressing slower and less lethal than in some other industries. However, after a year since most countries entered lockdown including Hanoi and Ho Chi Minh city, Vietnam Software Outsourcing Industry has experienced both pessimistic and optimistic influences. 

Outsourcing IT services is not only a matter of the lowest cost that our contractor offers. You need to take into consideration staff qualifications, work conditions, and the quality of the service. Our team will share tips on finding the right place to support your operations in IT sectors.